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How to use Koda Chat

Kodago Chat offers a range of capabilities to help your customers find what they need quickly and efficiently. Here's how your customers can interact with the chatbot:

1. Product Queries

Customers can ask about any products in your store or simulate an inquiry. The AI will search your product catalog and provide relevant information.

Try it out: "Do you guys have winter boots?"

The chatbot will respond with available winter boots, potentially including images, prices, and links to product pages.

If you show interest in any of the products, the AI will actively try to sell to you.

2. Order Status Inquiries

Customers can check on their orders in two ways:

  • By tracking ID: They can directly input their tracking ID and ask for a status update
  • By order number: They must verify with their email address for security

Try it out: "What's the status of order 1021?", email "alecortizexample@gmail.com".

The chatbot will verify the customer's identity if needed and provide current order status information.

3. Business Information

Customers can learn more about your business by asking questions about information that's available on your website.

Try it out: "What's the return policy?"

The chatbot will provide information about your return policy based on the content of your website.

4. General Support Tickets

When customers need assistance that goes beyond automated responses, they can create general support tickets.

Try it out: "I would like human support", or similar, its dynamic.

The chatbot will prompt for more details about the inquiry and then submit a ticket for your team to follow up on.

5. Order-Related Tickets

For fulfilled orders, customers can request returns or refunds through the chatbot.

The process works as follows:

  • The chatbot verifies the order
  • It notes the specific items and quantities being inquired about
  • It asks for the reason for the return/refund
  • It asks for an image of the item (optional)
  • It validates that the customer is adhering to your store's policies

Try it out: Create refund ticket for order 1029.

This structured approach ensures all necessary information is collected before a ticket is created.

Learn more

And more!

Thats not all! Koda Chat also provides a functioning module to manage and track your returns and support tickets in the Shopify admin panel. Book a demo with us today to learn more about how Koda Chat can transform your business with AI.

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